GrandCare Orientation for MyGait

For the Network Health project

GrandCare is a touch computer that has no keyboard or mouse. It runs specialized software for seniors, people with disabilities, and people with chronic health conditions. It helps them stay safe, healthy, and connected to family and caregivers. Network Health is a large healthcare payer, an insurance company. They are doing a pilot program with GrandCare. In this pilot, 600 or more seniors will be receiving GrandCare touchscreens. These individuals have been selected because they are especially prone to feelings of isolation and loneliness during the COVID-19 pandemic.

These individuals will need help setting up and using their GrandCare touchscreen. MyGait will be calling them on the phone to assist with initial setup, including connecting the GrandCare touchscreen to the internet. MyGait will also help to get family members up to speed on making video calls to the touchscreen user. MyGait will need to create User accounts for these family participants. To achieve this, MyGait will collect names, email addresses, and mobile phone numbers for each family participant and create their account in the GrandCare web portal. 

These videos will help MyGait personnel learn how GrandCare works and how to achieve the above goals. 

0. Overview

1. Unboxing Video

2. Setup Wizard
(Getting Online)

3. Assessments
(Only the first minute.)

4. Care Portal Basics 

5. Users & Roles

6. HIPAA