Support

How can we help?

GrandCare Support

Support Options

  1. Online Training (enrollment instructions here)
  2. Top Troubleshooting Issues
  3. Instructional Videos
  4. Email support
  5. Call us

Option 1: If you have access to our online training course, access it here.

Option 2: Check out our top troubleshooting tips here. 

Option 3: Peruse these instructional videos for how-tos on a variety of topics.

Option 4: Email us with your question or problem! This is the best way to get help because your message will be seen by several GrandCare experts, and it will automatically create a support ticket so we can track your issue to resolution.

Option 5: Give us a call at 262-381-2211. We’re here to take your call from 9-5pm CT, Monday through Friday, excluding holidays.

GrandCare Support

Need help customizing your touchscreen?

View our Customization Guide.

The GrandCare touchscreen is highly customizable to reflect an individual’s personal hobbies as well as their schedule and tasks. This guide will show you how to customize individual touchscreens and set up “peer” touchscreens (touchscreens talking to each other and reflecting discreet notifications in the same home.)

Need help with internet requirements?

Download GrandCare’s Internet Requirements.