We’d like you to meet our newest team member, Jen Kleczka. In fact, we’d like to meet her too, some day. Most of us are working from home, and have only seen our new Office Manager over Zoom. But we like her a lot, and we’re really excited to welcome her to GrandCare.
Jen’s a people person and incredibly organized. She also has a “can do” attitude, which is perfect for this job. GrandCare is in a period of rapid growth, and it’s her responsibility to keep track of pretty much everything, for everybody and in her limited spare time, do the bookkeeping. She’s been drinking from a firehose since she started and she still seems to be thirsty, which is a great fit for GrandCare.
“I love this company, and I love this job,” she said. “It’s exactly what I want to be doing at this stage of my life.”
Jen was born and raised in West Allis, but she’s been in West Bend for most of her adult life. Her children all graduated from West Bend schools. She has a breadth of experience in jobs she picked mostly to fit around her kids’ schedules when they were young, and then caring for her parents at the end of their lives. “I can do anything, as long as I’m busy,” she said. We’ve found that to be true. We’re keeping Jen very busy, and she handles everything we’ve asked her to do, and it’s been a lot.
When she’s not at GrandCare, her focus is on “family, family, family.” She loves to travel. Her youngest is a U.S. Marine, so whenever she can find a cheap flight, she flies to wherever he’s stationed. She’s also an avid camper. She and her husband help to manage a local campground called Timber Trail Campground during the summer. “Camping is our second family. Sometimes we stay there for the whole summer.”
We’re looking forward to the day when we can officially welcome Jen onboard with our signature employee onboarding at West Bend Tap and Tavern (conveniently located next door.) Until then, we’ll exchange many Slack messages and continue to have fruitful Zoom conversations. Welcome to the GrandCare family Jen and buckle up, it’s going to be a fun adventure!
Click here to meet the whole GrandCare team!
The day will come, hopefully soon, when this pandemic is behind us. When it is, will you be ready with a HIPAA-compliant telehealth platform?
The use of telehealth for senior health care visits has soared this year, from a low of just a fraction of one percent (0.1%) of Medicare primary visits in February of 2020 to almost half of all visits (43.5%) in April, just two months later. Safety is one obvious reason for this surge. But what made it even possible is that the federal government drastically reduced HIPAA restrictions on telehealth visits. Suddenly, anyone with Zoom could, and did, use it for health care visits, without worries about the repercussions of HIPAA data breaches.
The good news is that this effort to ensure access to health services has had the desired effect of helping seniors, who are especially at risk of the more serious effects of COVID, to shelter in place without sacrificing their health care. And, in fact, both patients and health care providers have seen the long-term benefits of moving many services to telehealth.
The bad news is that this relaxation of HIPAA enforcement won’t last forever. The Office of Civil Rights (OCR), which enforces HIPAA, issued the Notification of Enforcement Discretion for Telehealth Remote Communications During the COVID-19 Nationwide Public Health Emergency, which waives many HIPAA requirements for telehealth visits. Specifically, “Covered health care providers will not be subject to penalties for violations of the HIPAA Privacy, Security, and Breach Notification Rules that occur in the good faith provision of telehealth during the COVID-19 nationwide public health emergency,” according to the US Department of Health and Human Services (HSS).
The HIPAA waiver is set to last as long as the publicly declared National Health Emergency, which is currently set to expire in January, 2021. As long as the federal government continues to prioritize COVID as a national priority, and US Health Secretary Alexa Azar continues to extend the National Health Emergency, the HIPAA waiver will continue. It will not be forever, and it may even be for very much longer. And that’s why this question is so important. Are you ready?
The only way to continue using telehealth for visits in a post-COVID world is to start looking for a HIPAA-compliant solution, the sooner the better.
GrandCare is one such solution. It is a remote monitoring and communications platform for seniors. It’s a proven solution that has been on the market since 2005. GrandCare’s large, simple touch appliance and home health care program helps professional caregivers and families to have HIPAA-compliant video conferencing, send messages, and monitor a loved one’s health & safety. It’s been adopted by senior communities, home health care providers, healthcare payors, disability providers, and even individual families.
Find out more about GrandCare at www.grandcare.com or call us 262-338-6147
Choosing the right community– My search for a technology solution and how GrandCare helped Mom during COVID
In 2012, I moved my parents out of their home and into an assisted-living community. This was a whole new world for all of us — lots of learning and experimenting. The community did offer pendants for residents to press when they needed something (anything) from a caregiver. My mom was never known for her patience. And my dad was struggling with the onset of dementia; so, the pendant was never satisfying for a wide variety of reasons, including the time it took for my mother to press the pendant and for someone to check on her. We brought in our own caregivers to supplement what we were receiving in the community and provide a more enriching life for my parents.
Three years later, after starting a Family Council at the community but becoming frustrated at the lack of responsiveness and level of care, we moved both of my parents to another community. My father moved upstairs to memory care, where he died shortly thereafter. Again, my mom was given a pendant and again she was frustrated by it for the same reasons. But, the community overall was better staffed, my mother had adjusted to the idea of being in assisted-care, as we had. But, as often happens, management changed at the community. It was owned by a private-equity firm who brought in a different company to manage it; and, not surprisingly, their first order of business was to reduce costs, which meant reducing care. We quickly moved again.
So, at the end of 2019, my mom — together with a good friend she met at the previous community — moved to a new one. I liked almost everything better about this facility except for one thing: no pendants. Instead, they had a pull cord in a few places in the room, though my wheelchair-bound mother couldn’t reach the cords and, as she was cognitively in decline, she would forget those options were there for her.
That’s when I went searching for a solution
I was recommended to personally contact the CEO of GrandCare, which right away made me more interested. At this point in my family caregiving role, I learned that personal recommendations are often particularly fruitful and — more so — if a CEO of a tech company is willing to speak with a customer, that speaks to how much they care and want to learn how even better serve those in need. We placed an order for the GrandCare system. When it arrived, a customer-service team member quickly and easily walked me through set up — both the hardware and the app on my phone. Finally, I could check in with my mother without her needing to carry a cellphone (and remembering to have it near her, listen for it, and answer it), which had become increasingly difficult.
For all of these now seven-plus years that my mom had been in assisted living, I was able to visit her almost daily. But then, Covid hit and the world changed. How fortunate I was to be able not only to speak with my mother, but to see her and observe her care. I was the often “third person in the room,” as my mother was being cared for by individuals she didn’t recognize because they were now wearing masks. The closeness with my mother that I was about to virtually achieve with GrandCare, as well as many of the additional features the system offered, was exactly what we needed and continue to need. I don’t really know what I would have done without it, except to feel as if I’m no longer connected and far less informed.
Anytime we had a question about the system or additional functionality, GrandCare would jump on a call. And during the course of the past many months, I’ve even suggested a few minor tweaks to the system, which their tech people not only appreciated but implemented. Thank you, GrandCare.
– Peter, son of a GrandCare user
GrandCare to Speak on Independent Living Solutions at Connected Health Summit: Consumer Engagement and Innovation
Remote patient monitoring and virtual caregiving technology pioneer GrandCare Systems announced that their CEO, Laura Mitchell, will be speaking this week at the virtual 2020 Connected Health Summit: Consumer Engagement and Innovation, held September 1-3.
The Connected Health Summit, hosted by research firm Parks Associates, provides industry players with in-depth analysis on the implications of the connected healthcare revolution – and the resulting consumerization of healthcare – for multiple industries: broadband service providers, retailers, device makers and distributors, and health systems and providers.
This year has provided unprecedented challenges and new opportunities for the independent living, senior housing and healthcare industry. “COVID has presented some unique opportunities for innovation to eliminate the struggles seniors and the disability population are facing during these times,” said GrandCare CEO, Laura Mitchell. “Before the pandemic, technology was only a ‘nice to have,’ but now it’s essential. I believe this will be a permanent change in how we deliver care.”
Independent Living Solutions: Adapting to Market Acceleration
Tuesday, September 2, 11am CT
Track: COVID-19 exposed the vulnerability of our senior population. In addition to the high risks of infection, the necessity of social distancing exacerbates seniors’ social isolation and makes family caregivers’ jobs even more difficult. Demand for communication, telehealth, and independent living solutions to assist seniors in living well and safely at home has never been greater. This session explores how service and technology providers are responding to this new demand and what the independent living market will look like coming out of the COVID-19 crisis.
Chuck Hector, Chief Revenue Officer, Papa
Sarah Jones, Vice President, Commercial Product, Best Buy Health
Laura Mitchell, CEO, GrandCare Systems
Kian Saneii, CEO, Independa
Jennifer Kent, Senior Director, Parks Associates
The 7th-annual Connected Health Summit will take place virtually September 1–3, 2020. www.connectedhealthsummit.com. To register visit, http://www.parksassociates.com/events/connected-health/register. Follow the conference on Twitter at @CONN_Health_Smt and #CONNHealth20.
ABOUT GRANDCARE SYSTEMS
GrandCare, on the market since 2005, is designed to reduce hospitalizations, manage health conditions and keep individuals more independent and connected to their loved ones. The heart of GrandCare is a large touchscreen appliance, which provides the individual with social communications, games, music, instructions, reminders and medication prompts. Optional telehealth & activity devices can wirelessly report information and remotely send email, text and phone alerts to caregivers if something seems amiss. No computer skills are needed for the resident. GrandCare is utilized by family caregivers, professional in-home care organizations, senior housing communities and disability providers. For more information, visit: www.grandcare.com, call 262-338-6147, or send an email to: email@example.com.
ABOUT CONNECTED HEALTH SUMMIT
Connected Health Summit: Consumer Engagement and Innovation is a three-day executive conference focused on the impact of connected devices and IoT healthcare solutions on consumers at home. Connected Health Summit anticipates increasing demand for both clinical and consumer health and wellness solutions aimed at improving the quality of life for people living and seeking support at home. The expansion of connected medical devices and telehealth services into the home, as well as the increasing movement of connected consumer devices into health and wellness, is growing new markets for independent living solutions that serve the elderly, patients with chronic conditions, rural households, and caretakers. Subscribe to Parks Associates’ digital health newsletter at http://www.parksassociates.com/newsletters_subscribe.
There is no definite timeframe as to when the COVID-19 virus will have subsided and when it will be safe to spend significant amounts of time out in public again. Because people want to preserve their health and avoid public places as much as possible, people are choosing to continue to quarantine for the foreseeable future, especially the elderly.
The COVID-19 virus is unlike anything the world has ever seen, and because of that, people don’t know what to expect when it comes to what’s next in regards to this infectious illness. As people are taking the necessary precautions, specifically seniors, they are growing bored of sitting at home and doing the same thing they have been doing since March. In fact, an expert from a company that handles in-home senior care said that seniors are also beginning to feel isolated while self-quarantining. This post will detail the top 3 ways that seniors can stay connected while also staying entertained while in quarantine.
Ways for Seniors to Entertain Themselves at Home
Seniors are at the most risk of the COVID-19 virus so it’s important that they do all that they can to preserve their health, even if that means quarantining a little bit longer than the rest of the world. If you are a senior and are choosing to preserve your health by staying at home, here are three ways that you can keep your mind occupied while still staying connected to the outside world.
Utilize Video Chatting
Video Chatting is perhaps the best and easiest way for seniors to stay connected to friends and family while in quarantine. Video chatting can be done on a computer, phone, or tablet, making it easily accessible for seniors. Some ways that seniors can call friends and family include:
- Facebook Messenger
- Google Hangouts
- A video chatting device designed for seniors, like GrandCare Systems
If you are a senior, you should schedule times with different loved ones as this will give you something to look forward to. Video chatting will also be beneficial to your life even after you no longer have to quarantine as it is a way to catch up with friends and family that don’t live close by.
Join a Virtual Book Club
Building off of the idea of video chatting, consider joining or starting a virtual book club. Virtual book clubs are exactly what they sound like, book clubs that meet online via a video chat. There are countless online book clubs that you can join, or you can start your own informal one. Consider calling friends and family, especially those that are also continuing to self-quarantine, and ask them if they are interested in reading the same book and meet once or a few times a week to discuss it.
Virtual book clubs will give you something to look forward to every few days and will give you the incentive to read- a great way to keep your mind occupied while stuck at home. Choose a book based on your personal interests so that you look forward to reading it.
Play Online Games
Many seniors never consider playing online games as a way to stay connected and occupied. However, online games are an outstanding pastime for aging adults who are trying to limit their public presence as much as possible. Seniors can play games on Facebook, on the internet, on apps, and even on various gaming systems such as PlayStation and Xbox. Some online games (or online versions of games) that are popular amongst the older generation include:
- Words with Friends
- Animal Crossing
- Family Feud
- League of Legends
Online games will keep seniors entertained since there are thousands to choose from, and they can also play against or on teams with friends and family. Seniors that are choosing to quarantine and are considering playing online games should consider playing with grandchildren. This will give them the opportunity to be able to bond with their grandchildren in a unique way and stay busy while doing so.
Staying Healthy While Also Staying Connected
It’s important to keep the mind occupied while quarantining, especially for seniors since they will likely have to quarantine for longer than the younger generation who is not at as much of a risk of COVID-19. Keeping the mind occupied will not only have a great impact on one’s happiness, but it could also positively impact a person’s overall mental health. If you are a senior, keep these suggestions in mind as you consider other ways to entertain yourself. Or, if you are not a senior but have a senior in your life, suggest these activities to him or her and try to be a part of them.
About the Author
Kelsey Simpson enjoys writing about things that can help others. She lives in South Jersey and is the proud companion to two German Shepherds and spends her free time volunteering in dog shelters.
Developmental disability professionals go by many names, but their mission is the same: to ensure that developmentally disabled people live the fullest and most independent lives they can. They help others every day of the year, but on July 15th it’s their turn to be recognized.
GrandCare is delighted to support many disability service providers with enabling technologies to make the lives of their clients and staff safer, happier and healthier. Not to mention, in a very cost-effective way.
Many people with intellectual or developmental disabilities can live independently– if they have the right support. I/DD professionals provide it using a combination of in-person support, remote video chat check-ins and through remote monitoring technologies.
LADD, a Cincinnati-area disability service provider, provides the dignity of adulthood through housing, health and wellness, day programs, employment, and advocacy. They are also now partnering with GrandCare to develop a new service delivery model. “We’re focused on how to expand people’s options in the community for independence and individual growth,” said Brian Hart, Chief Strategy Officer at LADD. “I’m pretty lucky as the chief strategy officer at LADD. All I do is build out the future. And GrandCare is the perfect partner for where we’re going in disability services.”
“Disability service providers serve some of the most vulnerable people in the community. We’re so very proud to make the tools these heroes use every day,” said GrandCare CEO, Laura Mitchell
Do you know any developmental disability professionals? Today’s the day to let them know that you appreciate the important work that they do every day. It makes a difference in a lot of people’s lives. Reach out and thank them today!
If necessity is the mother of invention, crisis may be the father of adoption. Nowhere has the impact of the COVID-19 pandemic been felt more strongly than on seniors and the disabled. The need for social distancing has made clear the value of technology for bridging that distance.
“COVID-19 has accelerated the need for family members, caregivers, and healthcare professionals to have remote access to seniors as well as the disabled,” said Laura Mitchell, CEO of GrandCare systems, a leader in the aging and technology industry. “There has always been interest in technology tools among forward-thinking senior communities and home health care agencies, but since the pandemic, we have been inundated with calls and requests for video chat, telehealth capabilities and activity monitoring. Suddenly the value of these tools for the well-being of seniors and disabled people has become very concrete, very measurable.”
Mitchell was interviewed by host Karen Jagoda on a recent podcast hosted by Empower Patient Radio. In the episode entitled “COVID-19 Driving Faster Adoption of Telehealth for Aging Population,” Mitchell discussed the effects of COVID on senior housing and care services, and the tools that can help residents stay connected with family and friends, engaged and active, and healthy.
Empowered Patient Radio is a series of podcasts that focus on the latest innovations in digital health and the changing dynamic between doctors and patients. The audience includes medical professionals, researchers, patient advocates, entrepreneurs, patients, caregivers, solution providers, students, journalists, and investors.
Listen to the podcast: COVID-19 Driving Faster Adoption of Telehealth for Aging Population with Laura Mitchell GrandCare
View the transcript: Download transcript
Check out the entire podcast series: Empowered Patient Radio
COVID-19 has turned aging and senior housing on its head. Social isolation, lack of health care works, and the fear of going to the hospital are a few of the unexpected challenges faced by seniors during the pandemic. But there are tools that can help seniors stay connected and healthy during these challenging times.
“We have been inundated with calls and requests for video chat, telehealth capabilities and activity monitoring,” said Laura Mitchell, CEO of GrandCare Systems, a pioneer in the aging and technology market, and maker of technology for senior monitoring, wellness and engagement. She was featured on a recent podcast, to talk about best practices for seniors and their families, homecare providers, senior housing communities, and the impact of COVID on the aging industry.
Mitchell and co-hosts Ed Wenck & Walt Zerbe discussed these and other issues of aging in place, aging in congregate living, and how seniors can thrive even in this time of COVID. The podcast, called “Living in Place and the Pandemic,” is part of the The CEDIA Podcast series of roundtable discussion on issues surrounding new and emerging technology.
I was so worried about my dad. He’s pretty independent at 78, but he struggles with a few health issues and a month ago he had a scary fall. He kept forgetting to take his medication and it’s dangerous for his blood pressure. I live 40 minutes away. I checked on him all the time, but he wouldn’t always hear the phone and it drove me crazy. That’s when we found GrandCare.
It’s a big touchscreen he calls his “window to us.” My kids message him and video chat right from the GrandCare app on their phones. I sent him pictures of our new house and I added some old nostalgic ones of him and my mom when they were younger. He doesn’t feel like he’s missing out on our lives, and my kids are a lot more connected with their granddad.
Dad thinks it’s phenomenal. It’s really helped with his depression. He’s smiling and laughing again. His favorite features are the weather reports and watching old shows on YouTube. And if he forgets to take his medication, the system reminds him right on the touchscreen. If he doesn’t see it, he’ll get an automated text message.
GrandCare reminds him to take his blood pressure every day, and then tracks it so I can be sure he’s doing okay. I have Dad bring the graphs with him to his doctor, too.
He’s still in his house. He’s still independent. And we all finally have some peace of mind.
My dad calls it a “gift from God.” I do too.
Looking for the perfect Father’s Day gift for your dad? For a limited time get $100 off your order.
www.grandcare.com, Discount Code: dadspecial20. Or call us 262-338-6147.
*For HIPAA and security purposes, names and identifying details in this story have been changed.
“Technology can help families monitor the health and safety of older people kept from their families by the coronavirus,” according to the New York Times. In a story by Susan B. Garland, GrandCare was highlighted as a tool that helps seniors stay “fiercely independent” while providing their adult children with peace of mind.
In the story, titled “Did Mom Take Her Medicine? Keeping Eyes on Elders in Quarantine,” GrandCare customer Norman Potter explained why he purchased a GrandCare for his mother. According to the story:
“In mid-March, as the coronavirus was spreading, Mr. Potter installed a platform made by GrandCare Systems in his mother’s house that she enjoys using to video chat with her grandchildren — but of equal interest to her son are its motion sensor and two vital-sign devices.”
“Because of his mother’s respiratory issues, Mr. Potter said he and his sister were not comfortable visiting unless they were first tested for the coronavirus, although two people who live nearby check on her. ‘The monitoring allows me a sense of peace that she is up and starting her day,’ he said.”
GrandCare integrates with telehealth devices, such as blood pressure monitors, weight scales, pulse oximeters, and glucometers, and wirelessly transmit the readings from the device to the GrandCare. The story explains:
“Mr. Potter can log into a portal to view the results, which are delivered via a wireless connection in his mother’s house. If either level is out of whack, Mr. Potter, who owns a home health agency, receives a text. When his mother’s oxygen levels dropped one day, Mr. Potter called to remind her to insert the nasal tube that connects to her oxygen supply device. He also is notified if a motion sensor in the hallway that leads from her bedroom to the kitchen does not detect movement after 10 a.m., her usual waking time.”
“I feel comforted knowing that they are watching over me.” – Esther McKee
Another GrandCare client, Esther McKee, has used and enjoyed her GrandCare for eight years. She especially enjoys the ease of video chatting with her children and grandchildren.
Before the pandemic, Esther McKee, 79, went to church, volunteered and visited with friends and two daughters who live nearby. Now, she said, she “would not have my sanity” without the video-chat feature on the GrandCare system she has had for eight years.
By pressing a name on the touch screen, Ms. McKee, who lives alone in a two-bedroom apartment in a 55-plus community in West Bend, Wis., can see any of her three daughters, six grandchildren and many nieces. Nearly every weekday at noon, she and a daughter who lives in Florida eat lunch together by their screens.
McKee also enjoys the peace of mind in knowing that her loved ones will know if she needs help. Her system includes motion sensors in several rooms, and door sensors on her front door and refrigerator.
“I feel comforted knowing that they are watching over me,” she said.