GrandCare provides better remote supports with reliable video calls

More Control, Fewer Interruptions, and Better Support During Video Calls

Whether staff are checking in with residents, coordinating with coworkers, or speaking with family members, every conversation deserves their full attention. With the GrandCare Systems video call feature, it’s easier to manage incoming calls, reduce interruptions, and keep conversations running smoothly.

The GrandCare Video Call feature allows you to:

  • See incoming video calls while already on a call
  • Choose whether to answer the new call or continue the current conversation
  • Use Do Not Disturb to silence additional incoming calls during an active call
  • Picture-in-picture and screen sharing let residents use their touchscreen without ending a video call
  • More reliable video calls

Stay Connected Without Losing Your Place

Care teams often receive calls from several people throughout the day. Instead of missing an important call or being caught off guard, staff can now see when another video call is coming in while they are already on a call.

If the new call needs immediate attention, they can answer it and switch over seamlessly. If not, they can continue their current conversation without interruption.

Keep the Focus on the Person You’re Helping

Some conversations should not be interrupted. That’s why we added a Do Not Disturb option for active calls.

With a single tap, staff can temporarily silence additional incoming call notifications until their current conversation is finished. We also removed the incoming call ringtone during active calls. New calls now appear as a quiet on-screen notification instead of interrupting the discussion.

The result is a calmer, more focused experience for both staff and residents.

Let Callers Know You Are Busy

Now a caller can know if the person they are calling is busy. A notification will pop up on the screen letting them know that the person they are calling is busy.

GrandCare remote supports video call busy notification

Help Residents While They Use Their Touchscreen

One of the most requested video call improvements is now available. Residents can minimize the video screen and continue using their GrandCare touchscreen without hanging up the call.

This gives staff a new way to provide hands-on guidance remotely. For example, a staff member can walk a resident through using the touchscreen while staying connected on the video call.

With screen sharing, staff can also see what the resident is seeing as they navigate their touchscreen. This can make it easier to provide step-by-step support and help residents build confidence using their device.

Picture-in-picture and screen sharing can be activated from either end of the call by selecting the minimize button. Residents can initiate screen sharing with staff using the On-call client or iOS and Android mobile apps. Staff can currently initiate picture-in-picture through the Care Portal website.

More reliable video calls with GrandCare remote supports

More Reliable Video Calls

GrandCare has also improved things behind the scenes that make video calls more dependable. Better timing during call connections and disconnections helps conversations start and end more smoothly.

Together, these features give staff more control over video calls while creating new opportunities to support residents as they use their GrandCare touchscreen, making communication even easier across the GrandCare platform.

GrandCare remote supports reporting just got better

Better Reporting for Better Care: GrandCare’s New Reports Make Documentation Easier Than Ever

Whether you’re documenting services for billing, preparing for an audit, or reviewing outcomes with your team, reports play an important role in delivering quality remote supports. For providers supporting individuals with intellectual and developmental disabilities (I/DD), reports are also essential for demonstrating compliance, validating services provided, and maintaining accurate documentation.

The latest reporting enhancements in GrandCare Systems make reports easier to generate, easier to understand, and easier to access even offline.

What’s New In GrandCare Reports Features

  1. Improved data, graphs, and summaries
  2. Reports now render offline, eliminating timeout failures
  3. Report history is saved so you can download reports later
  4. PDF reports have a cleaner, more modern design
  5. CSV reports can now be generated across multiple accounts

The GrandCare platform has had robust reporting capabilities for many years. That reporting is available at the Account level for a single touchscreen, at the Group level for an entire residence, and even the Distributor level to report on an entire organization. But now there are some significant enhancements.

Reports Include Better Data, Graphs, and Summaries

The first thing you’ll notice is that reports are simply easier to read.

Many reports now include improved graphs, visual summaries, and cleaner data presentation that help you quickly understand trends instead of sorting through pages of information. Whether you’re reviewing blood pressure trends, medication compliance, assessments, activity history, or wellness data, the updated reports reduce noise while highlighting meaningful data.

These improvements are especially valuable when sharing documentation with supervisors, case managers, families, or funding agencies. Clear visual summaries help everyone quickly understand outcomes and service delivery.

For I/DD providers, better reporting also supports compliance by making it easier to demonstrate services delivered, identify trends, and provide organized documentation during audits or quality assurance reviews.

GrandCare's new reports for linked health devices show a line graph to show trends.

Figure 1: The new reports for linked health devices show a line graph to show trends.

The GrandCare Assessment Responses report highlights the average response in the chosen time range.

Figure 2: The Assessment Responses report highlights the average response in the chosen time range.

Reports Render Offline for More Reliable Performance

Some reports contain a significant amount of information and can take some time to download. Once you generate a report, GrandCare handles the processing offline in the background so you can continue working in the system. When the report is finished, it will be ready to download without requiring you to wait on the page.

This makes generating larger compliance reports much more reliable, even when reporting across lengthy date ranges or large amounts of activity data.

GrandCare reports are run offline and can be downloaded easily by clicking on the Download Report button.

Figure 3: Reports are run offline and can be downloaded easily by clicking on the Download Report button.

Your Report History Is Saved

Instead of generating the same report over and over again, every report you create is stored with your user account. When you need it again, simply open your report history and download it.

This is especially helpful when:

  • Preparing for audits
  • Responding to funding agency requests
  • Reviewing previous documentation
  • Sharing reports with supervisors or clinical teams
  • Accessing reports generated days or weeks earlier

For organizations providing remote supports, having quick access to historical documentation helps support compliance while saving staff valuable time. Reports are saved for 30 days.

Clean, Professional PDF Reports

Grandcare’s reporting layouts are clean, organized, and presentation-ready whether they’re viewed on screen or printed for meetings, audits, and recordkeeping. Some reports, such as medication and task compliance, feature a data summary to help staff quickly find the information in a polished format.

GrandCare's remote supports dashboard report style is clean and features a summary for easy analysis.

Figure 4: The report style is clean and features a summary for easy analysis.

CSV Reports Can Be Run Across Multiple Accounts

Organizations often need information across an entire program, not just one individual.

CSV reports can now be generated across multiple accounts, allowing administrators to review larger datasets simultaneously.

This makes it easy to:

  • Analyze program-wide trends
  • Review compliance across multiple individuals
  • Perform quality assurance
  • Support billing reconciliation
  • Export information into spreadsheets for additional analysis or EHR reports
GrandCare reports can be downloaded into a CSV file across multiple accounts to be used in MS Excel or Google Sheets.

Figure 5: Reports can be downloaded into a CSV file across multiple accounts to be used in MS Excel or Google Sheets.

Built for Better Documentation and Compliance

Documentation is more than paperwork. It demonstrates accountability, validates services provided, and helps organizations continuously improve care.

GrandCare’s advanced reporting is designed with providers in mind by making it easier to:

  • Generate reports reliably
  • Access previous reports whenever needed
  • Review clearer summaries and visual data
  • Share professional documentation with stakeholders
  • Analyze data across multiple individuals
  • Meet compliance benchmarks with organized, accessible documentation

The result is less time spent managing reports and more time focused on supporting the people you serve.

If you have a question or suggestion on the GrandCare Systems reports or other technical features, please send an email to support@grandcare.com. We’d love to hear from you!

GrandCare Introduces Senior Housing Check-In Button

Many senior living communities spend a lot of man hours calling residents to ensure that they got out of bed and are going to head to breakfast. This clearly is a time consuming process and could be avoided if the residents could simply “check in” when they woke up, eliminating the need for a check-in call.

We wanted to help and let those caregivers log their time and energy doing what they love to do and what they do best, providing passionate care to their residents! So, guess what’s new with GrandCare? Yep, it’s our brand new ‘Group Check-In’ feature, right on your resident’s touchscreen in his/her room.

This optional feature is flexible and can even be configured for groups. Whether it’s your entire building or just the people who live on the east wing, when the check-in feature is enabled for the group, every system in the group will have a check-in button displayed on their screen.

When you enable check-in, you establish the time range for the check-in to occur. A typical example might be between 6 AM and 9 AM. The check-in button will appear on screen during the three hours in between these times. Once it’s been touched, the button disappears for the rest of the day, and reappears the next morning.

At the end of the check-in period, the Group page in the care portal shows a pie chart indicating who checked in and who didn’t. Clicking through the chart to see the check-in failures provides a list of accounts that didn’t check in, along with their phone numbers. Follow-up calls can then easily be placed to the residents to make sure they’re OK. Furthermore, it can be determined who frequently fails to check in, prompting perhaps more proactive and customized services for select residents.

This feature is designed for senior living communities of all kinds. It provides a simple safety check in a non-intrusive way that preserves the resident’s independence and dignity. As often happens at GrandCare, you asked for it, and we couldn’t wait to get it to you.

Community Messages

 

Mary Smith, a resident in your senior housing community, has a package waiting at the front desk. How do you let her know? Already today many residents have called the front desk to see if the mail has arrived and there’s not a quick way to let them know when it actually does come. Today’s Bridge Club meeting has moved from 2PM to 3PM. How do you inform the members? There’s a safety issue in your building and everyone needs to meet in a common area. How do you get everyone’s attention? GrandCare’s new Community Messages. That’s how.

With our new Congregate Message Center you can address all these concerns and more. You can send a message directly to one resident’s touchscreen, to a designated group (e.g. poker group), or to your entire Community at once. You can choose from a canned template message or write your own. It’s as easy as sending an email. Select your recipients, type in a subject and a message body, and send. Your message will pop up, and be prominently displayed on the resident’s touchscreen, accompanied by an optional sound, even if the screen is sleeping when the message arrives. The message remains on the screen until it has been acknowledged by having your residents touch a button on the message.

Emergency messages are even harder to miss. They’re outlined in red, and accompanied by a shrill alarm sound. And, you can be notified which residents didn’t acknowledge the message. This is critical when time is of the essence.

Our new Message Center is just the latest in a group of features designed for senior community living. If you haven’t used Flyers or Community Pictures, you might want to check those out, too. The GrandCare Congregate Message Center will be available soon for any GrandCare care portal users with Group-level or higher roles.

Introducing one of GrandCare’s newest features, “Away Mode”

You asked for it, we’re making it happen.

You already know that GrandCare is the ultimate in senior residence monitoring. It can alert professional and family caregivers if medications are not taken, if there’s no morning activity in the bathroom, or if health readings are out of the norm. But what happens to the alerts when your loved one is away from home on vacation?

To help caregivers avoid a flurry of spurious alerts, we will soon release “Away Mode.” It’s a new way for caregivers to silence text, email and phone call alerts when your senior is away from home. Whether your loved one is on a brief weekend holiday or just gone for the day, your caregiving team will be free of false alarms.

How does it work?

You’ll simply log in to my.grandcare.com (or the GrandCare server for your organization) and navigate to the Details tab on the Account page. Click Activate Away Mode and confirm. (Notice, GrandCare will warn you to ensure you don’t mistakenly activate this Away Mode for someone who is not really away.)

It’s as simple as that.

When your loved one returns, simply log in to deactivate the Away Mode and alerts will continue as they did before. Caregiving is hard work. It’s our business to make things easier and more convenient wherever we can.