Tag Archive for: Age at Home

How to become a champion of technology

Whether your company provides housing or in-home care, you need tools you can count on. Many organizations feel overwhelmed by the processes of adopting new technologies to help improve care delivery, lower expenses, and raise revenue. Decision makers see the benefits of using a variety of technologies, but the idea of institutional change that impacts work flow can be daunting.

Organizations that focus on innovation shared insight on how to evaluate, implement and measure the success of technology. And to help you in your efforts, they highlighted areas to be cautious.

Choose your partner wisely
Kaitlin Cuffe, strategic initiatives coordinator at Eskaton in Northern California says the vendor and client relationship must be strong. Eskaton, a nonprofit focused on transforming the aging experience, looks for technology partners with similar culture and values.

“Typically we are approached by technology companies,” says Cuffe. “We have implemented a technology pilot proposal asking them to fill out a form eight questions long.” Staff time, resident time, costs associated, and process for uninstalling are uncovered before moving forward in the discussion. “Any time we get a proposal we send it out to the [Eskaton] people who would be interfacing,” explains Cuffe. Staff who are expected to work with the technology can give feedback in the decision making process.

Develop technology champions
“We go into a pilot with buy-in when there is a champion,” says Prentiss. “One to two champions serve as an internal point person.” Cuffe, Eskaton’s champion, is the person accountable to keep the project going. Cuffe’s role in the eight week pilot was to:

  1. Identify participants
  2. Coordinate program launch
  3. Schedule all program components
  4. Communicate to participants, stakeholders, and Lively customer support
  5. Develop and conduct surveys: A ten question baseline survey and 15-question post survey

Managing time and expectations is critical for the champion. While this pilot lasted only eight weeks, there was preplanning and post evaluation. Upon completing the evaluation, the decision will be made if it should be scaled.

Create a culture of technology
In 2013, Emeritus began testing the use of iPads with residents. Ginna Biak, National Director of Innovation and Resident Technology, conducted an eight building pilot where 5-10 iPads were made available for residents to check out. Weekly trainings were offered and Internet cafes and kiosks were deployed. Biak says they needed to “make it part of the culture”.

The iPads were loaded with apps Biak selected for social engagement and entertainment. Two vendors who understand the mission and the industry were selected. LivWell Health built the platform on Sales Force and Sitelligence developed an iPad app for resident and staff use.

“Not a lot of technology companies are understanding the silver tsunami,” says Biak. “It’s encouraging to see the big companies are starting to.” During a recent pilot in Freemont, California, representatives from Apple attended the training. In this pilot, 20 residents were given iPads and a baseline survey. At the end of the pilot, a post survey will be conducted and compared to 20 resident surveys who did not receive the iPads.

Biak says they are “trying to come up with a more cohesive, comprehensive solution for a larger roll out.” It can be tough recruiting champions in a large organization, but according to Biak, changes in technology expectations and the new hire process helped shift the Emeritus culture and lay the foundation for a larger deployment.

Deploy small, then scale
Neil Tantingco, owner of Evergreen Residence, says technology is a key contributor to the 100% occupancy and waiting list. In 2013, he began testing technology in two of the apartments in his Central California assisted living and memory care units. “I didn’t know how it would be accepted by my residents or how difficult it was to set up,” explains Tantingco. “I didn’t want to invest all that money for something that may not be proven.” He put it to a litmus test:

  1. Will my residents use it?
  2. Will the family embrace it and use to the video conferencing to increase social interaction?
  3. How will my staff react to it?

Tantingco now uses GrandCare Systems throughout the community and as remote care monitoring for an in-home care solution. This allows him to serve the waiting list and others living in their own homes.

Tantingco recommends to always do a beta test, create a roll out schedule, and set a reasonable, attainable goal. “Roll it out small and develop a work flow. Make sure it doesn’t disrupt your business process.”

Define success before you start
Before testing, develop a hypothesis. For example:

If seniors use technology to communicate with family via email, video conferencing, or Lively Grams, then they will experience less social isolation, less depression, and their quality of life will improve.

Create a list of quality measurements. Your vendor can help you with the metrics. If not, engage with an academic institute or an industry association such as the Center for Aging Services Technologies (CAST).

Success is not limited to just the resident experience. Make sure to include measurements of staff time and dollars invested in order to measure ROI.

 

To read full article click here.

Visit www.grandcare.com for more information.

It’s time for your organization to GO DIGITAL

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Thursday, August 14th, 2014  ¤  1:30 pm CT (2:30 pm ET)

CC Esther taking BPIf you are providing in-home care services, you cannot afford to miss this opportunity to learn how caregiving technology can improve your top and bottom lines, make your team more effective, more efficient and enable a larger geographic reach.

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Featured Presenter:

Laura Mitchell, VP Business Development, GrandCare Systems

Laura Mitchell, Chief Marketing Officer, GrandCare Systems

Laura is a founding member of GrandCare Systems and was responsible for bringing GrandCares’s product to market in 2006, while aiding in the creation of the “Digital Health” and Aging & Technology industry. She specializes in channel partnerships, growth hacking, and non-traditional marketing and social media. She was featured in Forbes for her social media strategies and has been recognized by several industry media outlets, including Connected World Magazine’s 2014 Top Women of M2M, a nomination for the 2012 WEGO Health “Trailblazer”, 2012 Dealerscope’s 40 Under 40, 2012 “Young Turk of CE” by Custom Retailer Magazine, and the 2011 Mary Furlong Flame Award.

Laura speaks throughout the country at industry events and radio shows on Digital Health, Mitigating Hospital Readmissions Using Technology, Social Media, and Go-to-market Strategies in the Aging Industry. Venues include CES, Digital Health Summit, Mhealth Summit, M-enabling Summit, LeadingAge, AgeTech West, AARP, Connected Health Symposium, and others. She has authored several publications and whitepapers for industry magazines, internet publications, blogs, and books. Laura has consulted for major cable, aging service, and in-home care providers, and has mentored fellow start-up innovators. She was a key organizer in the early days of the EHX and CEDIA Future Home Pavilions, and created the first industry-wide Aging and Technology webinar series in 2008, which flourished for years. Laura was co-founder of the Aging Technology Alliance, an organization encouraging co-ompetition amongst the Aging in Place Technology industry.

 

What is GrandCare?

System Comp HR NEWGrandCare starts with a central touchscreen hub that acts as a source of information, communication, video chat and medication reminders. A series of telehealth and activity of daily living monitoring devices report wirelessly to designated care partners. GrandCare can be an opportunity for new revenues, a way to extend staff through virtual care services, and a method to reach more clients at once (a dashboard view allows an omniscient view of several clients at once). GrandCare can also be a bridge/opener to new clients that may not be ready for hands-on care yet. Rather than replace on-site caregivers, GrandCare enhances caregiving and offers a new model of delivery.

AARP Bulletin Features GrandCare as a New Technology for Aging Parents

Form AARP Bulletin | Sally Abrams

New Technology Could Allow You or Your Parents to Age at Home

Devices give older people the opportunity to avoid or delay the nursing-home decision

Phil D’Eramo used to call his parents four or five times a day to make sure they took their medication. An only child from upstate New York, D’Eramo was worried, especially about his 89-year-old father, who has Alzheimer’s disease. Were Mom and Dad eating often enough? When his father went out for short drives, was he getting home safely? […]

Now he logs onto a website to check their activity, captured via cellular connection, and remotely monitors their medication. He sees the number of times Mom opens the refrigerator, and when Dad goes into the bathroom or heads out the door. The company can alert D’Eramo by text, email, Web or phone if something is out of the ordinary.

“A dazzling array of new technology is giving older people more confidence in their ability to live alone, and it’s helping families avoid the wrenching decision to move an aging parent from his or her home to a nursing facility. “Smart” technology such as sensors, voice activation, GPS, Bluetooth, cellular connectivity via mobile phones, smartphone monitoring apps and sophisticated computers are making aging in place a viable option for an increasing number of people.”

System Comp 2AARP highlights GrandCare Systems as one of these smart technologies:

Who uses it: Gladys Jules lives in Atlanta and has used GrandCare to check on her aunt and mother in South Carolina and to keep them socially connected. Jules’ daughter recently had twins and streams daily photos to her grandmother. Last September, Jules, 62, had colon surgery and now also uses GrandCare daily. She takes biometric readings, organizes her prescriptions and stores her medical information for her kids “just in case.”

What it is: A multipurpose system that tracks daily activity, has medical monitoring (glucose, oxygen, blood pressure, weight) and can display anything: diets, discharge plans, exercises. An interactive touch screen lets Dad watch videos, view family or Facebook photos, listen to music, play games, read the news and video chat with family.

How it works: It uses an Internet connection that communicates with wireless sensors you’ve placed around the house. Caregivers log on to a website to see their loved one’s activity, write them messages and make rules (“Alert me when …”).

Learn more about GrandCare Systems by visiting GrandCare.com.

Other technologies highlighted in the article include MedMinder, Reminder Rosie, Philips Lifeline with AutoAlert, GreatCall 5Star Urgent Response and MobileHelp.

To learn more about aging in place technologies and how they are read the full article from AARP.