Top Questions Disability and Aging Service Providers Should Ask When Choosing a Remote Supports / Communications Technology
As the landscape of aging and disability support evolves, technology has become an indispensable partner in helping individuals live safely, independently, and happily in the least restrictive environment possible. But with so many options on the market—especially new ventures sensing the market opportunity —it’s crucial for providers to pause and ask the right questions before selecting their technology partner(s).
Keep People at the Center of Care
In this industry, technology is only as good as its ability to enhance human connection and dignity. Every decision should be guided by one principle: keeping people at the center of care. Remote support technology should empower, not monitor; connect, not isolate.
Privacy and Security: Non-Negotiables
When choosing a platform, data privacy and security must come first. Medical readings, activity data, and personal communications are deeply sensitive. Technology giants like Nest, Amazon, or Google thrive on data ecosystems that fuel advertising and analytics. Providers should seek partners who treat data as sacred, not as a commodity. That’s where GrandCare stands apart—protecting both the dignity and the privacy of the individuals served.
Key Questions to Ask Before Choosing a Platform
1. How long have you been doing this?
Experience matters. With over 20 years of proven success, GrandCare has been trusted in homes, senior living communities, and disability support organizations nationwide. We have been doing it this long because we believe in people over profit. Longevity means stability, knowledge, and a track record of integrity.
2. What would your clients say about your customer service?
Ask for references. Listen to stories. The right technology partner is one that’s there when you need them—with real people who care. GrandCare’s entire team is known for its integrity, honesty, and passion for helping their clients succeed.
3. Is my data kept private—and do third parties have access?
Cameras, sensors and home assistants from large tech conglomerates may not be securing that all data is fully private and secure. GrandCare adheres to all HIPAA regulations with a closed and encrypted ecosystem to ensure client data is stored privately, safely and securely.
4. What online training resources are available?
A platform is only effective if people are properly using it. Ask about training tools, onsite onboarding programs, and ongoing support. GrandCare provides comprehensive, on-demand training and a responsive support desk every day including on-call weekend hours.
5. How do I get client buy-in?
Make sure there are benefits for the individual being supported. Socialization, connection and access to secure online entertainment is a human right that shouldn’t depend on ability. GrandCare puts the person at the center with a customized touchscreen complete with their favorite videos, music, photos and white listed, secure video chat and messaging access to designated individuals.
6. Who profits if your company does well (how are you funded)?
It’s important to understand whether the company’s primary goal is profit—or people. VC-backed organizations answer to venture share holders. Privately held organizations like GrandCare answer to the client with a focus on ethical service and long term sustainability.
7. Do you have APIs for integration?
Integration ensures that data and communication flow seamlessly across systems with one interactive dashboard. GrandCare’s robust APIs allow for interoperability with other care systems, ensuring smooth operations for providers and better outcomes for clients.
Why GrandCare Is the Right Choice
When choosing a technology partner, remember: you’re not just selecting a technology company—you’re choosing the people behind it. Ethically, fiscally, and practically—GrandCare stands apart. For more than two decades, GrandCare has been trusted in homes of thousands of older adults and individuals living with intellectual and developmental disabilities.
Want to learn more? Contact us for a demo.
