As the landscape of aging and disability support evolves, technology has become an indispensable partner in helping individuals live safely, independently, and happily in the least restrictive environment possible. But with so many options on the market—especially new ventures sensing the market opportunity —it’s crucial for providers to pause and ask the right questions before selecting their technology partner(s).
Keep People at the Center of Care
In this industry, technology is only as good as its ability to enhance human connection and dignity. Every decision should be guided by one principle: keeping people at the center of care. Remote support technology should empower, not monitor; connect, not isolate.
Privacy and Security: Non-Negotiables
When choosing a platform, data privacy and security must come first. Medical readings, activity data, and personal communications are deeply sensitive. Technology giants like Nest, Amazon, or Google thrive on data ecosystems that fuel advertising and analytics. Providers should seek partners who treat data as sacred, not as a commodity. That’s where GrandCare stands apart—protecting both the dignity and the privacy of the individuals served.
Key Questions to Ask Before Choosing a Platform
1. How long have you been doing this?
Experience matters. With over 20 years of proven success, GrandCare has been trusted in homes, senior living communities, and disability support organizations nationwide. We have been doing it this long because we believe in people over profit. Longevity means stability, knowledge, and a track record of integrity.
2. What would your clients say about your customer service?
Ask for references. Listen to stories. The right technology partner is one that’s there when you need them—with real people who care. GrandCare’s entire team is known for its integrity, honesty, and passion for helping their clients succeed.
3. Is my data kept private—and do third parties have access?
Cameras, sensors and home assistants from large tech conglomerates may not be ensuring that all data is fully private and secure. GrandCare adheres to all HIPAA regulations with a closed and encrypted ecosystem to ensure client data is stored privately, safely and securely.
4. What online training resources are available?
A platform is only effective if people are properly using it. Ask about training tools, onsite onboarding programs, and ongoing support. GrandCare provides comprehensive, on-demand training and a responsive support desk every day including on-call weekend hours.
5. How do I get client buy-in?
Make sure there are benefits for the individual being supported. Socialization, connection and access to secure online entertainment is a human right that shouldn’t depend on ability. GrandCare puts the person at the center with a customized touchscreen complete with their favorite videos, music, photos and white listed, secure video chat and messaging access to designated individuals.
6. Who profits if your company does well (how are you funded)?
It’s important to understand whether the company’s primary goal is profit—or people. VC-backed organizations answer to venture share holders. Privately held organizations like GrandCare answer to the client with a focus on ethical service and long term sustainability.
7. Do you have APIs for integration?
Integration ensures that data and communication flow seamlessly across systems with one interactive dashboard. GrandCare’s robust APIs allow for interoperability with other care systems, ensuring smooth operations for providers and better outcomes for clients.
Why GrandCare Is the Right Choice
When choosing a technology partner, remember: you’re not just selecting a technology company—you’re choosing the people behind it. Ethically, fiscally, and practically—GrandCare stands apart. For more than two decades, GrandCare has been trusted in homes of thousands of older adults and individuals living with intellectual and developmental disabilities.
https://www.grandcare.com/wp-content/uploads/2025/11/young-man-cooking-with-GrandCare-instructions.jpg8201685info@lmcllc.ushttps://www.grandcare.com/wp-content/uploads/2021/05/grandcare-logo-300x138.pnginfo@lmcllc.us2025-11-24 12:38:122025-11-26 08:54:10Top Questions Disability and Aging Service Providers Should Ask When Choosing a Remote Supports / Communications Technology
If you’re attending the Assistive Technology Conference of New England (ATCNE) on November 20th, get ready for an inspiring day! From 10a – 3:45p, you’ll have the chance to explore the latest in assistive technology and meet some incredible innovators who are making a real difference in the transformation of care services.
We at GrandCare are excited to be part of the action! Stop by our booth to experience how our remote supports and person-centered enabling technology empower independence and connection.
Our GrandCare System is a simple, touchscreen-based hub that does so much more than you might expect. It helps people stay on top of daily routines with reminders, video check-ins, and telehealth tools. Care teams can monitor vitals, receive motion alerts, and even share video modeling for everyday tasks—all from an easy-to-use caregiver dashboard that works on a computer, tablet, or smartphone.
Come see GrandCare in action! Our team will be there to demo the technology, answer your questions about remote supports and funding, and of course, hand out some fun giveaways.
And don’t miss the educational breakout sessions happening throughout the day. We’re especially excited that GrandCare’s own Scott Feldstein will be sharing his insights during the midday sessions—you won’t want to miss it!
Tech-Enabled Caregiving with Remote Supports: The How, the Why and the ROI
November 20, 11:15am – 12:30pm
About This Session
Although it is often associated with the military, the term “force multiplier” simply means something that allows a small group of people to do something that would ordinarily take a larger number of people to do. Smart home, sensors and touchscreen-based technologies can be YOUR force multiplier, allowing your organization to support more people without hiring more staff. AND your clients will enjoy a more self-directed, independent lifestyle.
This session will help your agency understand why it’s best for you to provide your OWN remote supports instead of outsourcing to a third party and how it can save your organization money while improving client care and independence.
About the Assistive Technology Conference of New England (ATCNE)
Since 1988, Rhode Island’s annual conference on assistive technology has offered state-of-the-art workshops, information, and exhibits highlighting technologies that change and enhance the lives of people with disabilities of all ages. Attended each year by hundreds of individuals, family members, and professionals from New England and beyond, the conference focuses on uses of technology in education, communication, employment, recreation, home, and independent living. Learn more at the TechACCESS of Rhode Island website.
https://www.grandcare.com/wp-content/uploads/2025/11/techaccess-logo.png11492048info@lmcllc.ushttps://www.grandcare.com/wp-content/uploads/2021/05/grandcare-logo-300x138.pnginfo@lmcllc.us2025-11-11 13:47:232025-11-11 13:47:23GrandCare Brings Remote Supports to Life at Rhode Island’s ATCNE Conference
GrandCare CEO, Laura Mitchell, will be joining several top experts in the disability technology industry for a panel on using technology in I/DD services at this year’s Starling Conference in Branson, Missouri.
Industry Expert Panel: Using Technology in IDD Services
November 18, 2025
2:20-3:00pm
Starling Conference
Hilton Branson Convention Center
200 E Main St
Branson, MO 65616
State of the Industry
According to the CDC, 61 million people in the US live with disabilities. In 2024, over half a million people with intellectual and developmental disabilities were on their state’s waiting list to receive services, with nowhere to go. An astounding 90% of agencies that employ DSPs nationwide report “moderate” or “severe” staffing shortages, and as a result, 69 percent experience difficulty meeting established quality standards (as set at the agency level, because there is no federal set of quality measures to date). In 2023, the average turnover ratio for DSPs was 40 percent, with 87 percent of DSPs staying on the job for fewer than 36 months.
With such high demand and a staffing shortage, is there a solution? It appears there is, and the solution is remote supports via technology. Besides serving more people with less staff, assistive technology and remote supports are improving the lives of those living with disabilities.
In fact, there is research to back this up. A study from Xavier University’s Department of Occupational Therapy showed that remote patient monitoring & telehealth technologies including the flagship platform, GrandCare Systems, increased client independence, reduced in-person caregiving hours, and cut the staffing costs dramatically.
One of the metrics used in the study was success in Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs). These include tasks such as: bathing, dressing, and eating, but also financial management, shopping and meal preparation. The technologies “allowed for residents to perform more of their ADLs and IADLs successfully, with less supervision.” Not only that, but technology-assisted care brought “increases in participants’ self-ratings of performance and satisfaction.”
Advantages of Technology Supports
GrandCare is a large intuitive and personalized touchscreen that provides residence-wide assists, tasks, and schedules. GrandCare also enables easy access to remote support with one touch video calls. It integrates with a wide range of remote activity monitoring sensors and telehealth devices that can alert designated caregivers if support is needed. It’s great for single occupant residences and for homes with multiple supported people. Providing support through GrandCare can enable greater independence for those already in community supported living, and it can often graduate individuals to a new level of independence.
The advantage of remote supports include:
Do MORE with FEWER resources
Achieve independence
Save money
Improve efficiency
Better health outcomes
Improved happiness
Better connection
About Starling Conference 2025
This professional development opportunity is designed for executives, managers, and emerging leaders from community providers who are eager to connect with others to learn new concepts, share ideas, and work together to strengthen services for Missourians with disabilities.
Want to Learn More?
Not able to attend the conference but would like to know more about technology for I/DD services? Schedule a consultation with us.
https://www.grandcare.com/wp-content/uploads/2025/10/video-chat-for-IDD-remote-supports.jpg7181728info@lmcllc.ushttps://www.grandcare.com/wp-content/uploads/2021/05/grandcare-logo-300x138.pnginfo@lmcllc.us2025-10-29 10:35:032025-10-29 10:35:55GrandCare CEO Chosen for Industry Expert Panel on Technology in IDD at Starling
Top Questions Disability and Aging Service Providers Should Ask When Choosing a Remote Supports / Communications Technology
As the landscape of aging and disability support evolves, technology has become an indispensable partner in helping individuals live safely, independently, and happily in the least restrictive environment possible. But with so many options on the market—especially new ventures sensing the market opportunity —it’s crucial for providers to pause and ask the right questions before selecting their technology partner(s).
Keep People at the Center of Care
In this industry, technology is only as good as its ability to enhance human connection and dignity. Every decision should be guided by one principle: keeping people at the center of care. Remote support technology should empower, not monitor; connect, not isolate.
Privacy and Security: Non-Negotiables
When choosing a platform, data privacy and security must come first. Medical readings, activity data, and personal communications are deeply sensitive. Technology giants like Nest, Amazon, or Google thrive on data ecosystems that fuel advertising and analytics. Providers should seek partners who treat data as sacred, not as a commodity. That’s where GrandCare stands apart—protecting both the dignity and the privacy of the individuals served.
Key Questions to Ask Before Choosing a Platform
1. How long have you been doing this?
Experience matters. With over 20 years of proven success, GrandCare has been trusted in homes, senior living communities, and disability support organizations nationwide. We have been doing it this long because we believe in people over profit. Longevity means stability, knowledge, and a track record of integrity.
2. What would your clients say about your customer service?
Ask for references. Listen to stories. The right technology partner is one that’s there when you need them—with real people who care. GrandCare’s entire team is known for its integrity, honesty, and passion for helping their clients succeed.
3. Is my data kept private—and do third parties have access?
Cameras, sensors and home assistants from large tech conglomerates may not be ensuring that all data is fully private and secure. GrandCare adheres to all HIPAA regulations with a closed and encrypted ecosystem to ensure client data is stored privately, safely and securely.
4. What online training resources are available?
A platform is only effective if people are properly using it. Ask about training tools, onsite onboarding programs, and ongoing support. GrandCare provides comprehensive, on-demand training and a responsive support desk every day including on-call weekend hours.
5. How do I get client buy-in?
Make sure there are benefits for the individual being supported. Socialization, connection and access to secure online entertainment is a human right that shouldn’t depend on ability. GrandCare puts the person at the center with a customized touchscreen complete with their favorite videos, music, photos and white listed, secure video chat and messaging access to designated individuals.
6. Who profits if your company does well (how are you funded)?
It’s important to understand whether the company’s primary goal is profit—or people. VC-backed organizations answer to venture share holders. Privately held organizations like GrandCare answer to the client with a focus on ethical service and long term sustainability.
7. Do you have APIs for integration?
Integration ensures that data and communication flow seamlessly across systems with one interactive dashboard. GrandCare’s robust APIs allow for interoperability with other care systems, ensuring smooth operations for providers and better outcomes for clients.
Why GrandCare Is the Right Choice
When choosing a technology partner, remember: you’re not just selecting a technology company—you’re choosing the people behind it. Ethically, fiscally, and practically—GrandCare stands apart. For more than two decades, GrandCare has been trusted in homes of thousands of older adults and individuals living with intellectual and developmental disabilities.
Want to learn more? Contact us for a demo.
GrandCare Brings Remote Supports to Life at Rhode Island’s ATCNE Conference
If you’re attending the Assistive Technology Conference of New England (ATCNE) on November 20th, get ready for an inspiring day! From 10a – 3:45p, you’ll have the chance to explore the latest in assistive technology and meet some incredible innovators who are making a real difference in the transformation of care services.
We at GrandCare are excited to be part of the action! Stop by our booth to experience how our remote supports and person-centered enabling technology empower independence and connection.
Our GrandCare System is a simple, touchscreen-based hub that does so much more than you might expect. It helps people stay on top of daily routines with reminders, video check-ins, and telehealth tools. Care teams can monitor vitals, receive motion alerts, and even share video modeling for everyday tasks—all from an easy-to-use caregiver dashboard that works on a computer, tablet, or smartphone.
Come see GrandCare in action! Our team will be there to demo the technology, answer your questions about remote supports and funding, and of course, hand out some fun giveaways.
And don’t miss the educational breakout sessions happening throughout the day. We’re especially excited that GrandCare’s own Scott Feldstein will be sharing his insights during the midday sessions—you won’t want to miss it!
Tech-Enabled Caregiving with Remote Supports: The How, the Why and the ROI
November 20, 11:15am – 12:30pm
About This Session
Although it is often associated with the military, the term “force multiplier” simply means something that allows a small group of people to do something that would ordinarily take a larger number of people to do. Smart home, sensors and touchscreen-based technologies can be YOUR force multiplier, allowing your organization to support more people without hiring more staff. AND your clients will enjoy a more self-directed, independent lifestyle.
This session will help your agency understand why it’s best for you to provide your OWN remote supports instead of outsourcing to a third party and how it can save your organization money while improving client care and independence.
About the Assistive Technology Conference of New England (ATCNE)
Since 1988, Rhode Island’s annual conference on assistive technology has offered state-of-the-art workshops, information, and exhibits highlighting technologies that change and enhance the lives of people with disabilities of all ages. Attended each year by hundreds of individuals, family members, and professionals from New England and beyond, the conference focuses on uses of technology in education, communication, employment, recreation, home, and independent living. Learn more at the TechACCESS of Rhode Island website.
GrandCare CEO Chosen for Industry Expert Panel on Technology in IDD at Starling
GrandCare CEO, Laura Mitchell, will be joining several top experts in the disability technology industry for a panel on using technology in I/DD services at this year’s Starling Conference in Branson, Missouri.
Industry Expert Panel: Using Technology in IDD Services
November 18, 2025
2:20-3:00pm
Starling Conference
Hilton Branson Convention Center
200 E Main St
Branson, MO 65616
State of the Industry
According to the CDC, 61 million people in the US live with disabilities. In 2024, over half a million people with intellectual and developmental disabilities were on their state’s waiting list to receive services, with nowhere to go. An astounding 90% of agencies that employ DSPs nationwide report “moderate” or “severe” staffing shortages, and as a result, 69 percent experience difficulty meeting established quality standards (as set at the agency level, because there is no federal set of quality measures to date). In 2023, the average turnover ratio for DSPs was 40 percent, with 87 percent of DSPs staying on the job for fewer than 36 months.
With such high demand and a staffing shortage, is there a solution? It appears there is, and the solution is remote supports via technology. Besides serving more people with less staff, assistive technology and remote supports are improving the lives of those living with disabilities.
In fact, there is research to back this up. A study from Xavier University’s Department of Occupational Therapy showed that remote patient monitoring & telehealth technologies including the flagship platform, GrandCare Systems, increased client independence, reduced in-person caregiving hours, and cut the staffing costs dramatically.
One of the metrics used in the study was success in Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs). These include tasks such as: bathing, dressing, and eating, but also financial management, shopping and meal preparation. The technologies “allowed for residents to perform more of their ADLs and IADLs successfully, with less supervision.” Not only that, but technology-assisted care brought “increases in participants’ self-ratings of performance and satisfaction.”
Advantages of Technology Supports
GrandCare is a large intuitive and personalized touchscreen that provides residence-wide assists, tasks, and schedules. GrandCare also enables easy access to remote support with one touch video calls. It integrates with a wide range of remote activity monitoring sensors and telehealth devices that can alert designated caregivers if support is needed. It’s great for single occupant residences and for homes with multiple supported people. Providing support through GrandCare can enable greater independence for those already in community supported living, and it can often graduate individuals to a new level of independence.
The advantage of remote supports include:
About Starling Conference 2025
This professional development opportunity is designed for executives, managers, and emerging leaders from community providers who are eager to connect with others to learn new concepts, share ideas, and work together to strengthen services for Missourians with disabilities.
Want to Learn More?
Not able to attend the conference but would like to know more about technology for I/DD services? Schedule a consultation with us.