Customer Engagement in 2012:

Leveraging Social Media and Online Communities to Expand and Retain your Customers

Thursday, Febuary 16th 2pm ET – 1pm CT


With guest speaker Ron Repking

Connecting with customers to drive more business has become easier as more and more seniors get online. Social media outlets such as Facebook, YouTube, Twitter and others provide a way for companies to connect with these consumers.  However, these outlets are controlled by third parties and don’t allow you to harness your users fully for your own benefit.  Creating your own presence under your control solves this problem and enables you to engage with your customers on your own turf.

In this webinar you will learn about:

  • The evolution and impact of social media and engagement
  • The components of a comprehensive engagement model
  • How to leverage these components to own and control your audience message

Ron Repking

Ron Repking is the owner and CEO of Capable Networks, a company focused exclusively on helping companies engage with their customers through online communities and social media.  Frustrated with traditional methodologies and strategies, Ron founded Capable Networks in order to bring a new perspective and approach to customer engagement online.  Ron is an expert in social media and assisting companies in the migration to new techniques and strategies in this field since the founding of his company in 2004.  Ron graduated Cum Laude from the University of Illinois in Champaign Urbana in 1990.